Betway upholds responsible gaming and works constantly to protect. . West Ham's shirt sponsor Betway were responsible for reporting the suspicious betting patterns that caused the collapse of Lucas Paqueta's. We make a special effort in the protection of minors and in dealing with customer complaints. If you have a complaint, please contact us so that we may attempt to resolve. If you have any questions about your account or outstanding balance. Betway is committed to resolving complaints in a thorough and respectful manner. In another, they failed to carry out effective social responsibility interactions with a customer who deposited and lost £, in two days. According to the regulator, these failings stemmed from inadequate anti-money laundering (AML) and social responsibility policies and processes. Betway is to pay £m for social responsibility and money laundering failings linked to dealings with of its high spending customers. Check our contract and the Rules of Play. How Do I Complain To Betway? – Avoid Betway has suspended trading in India. Information, tools and advice on how to manage your gambling behaviour. [HOST] always encourages all players to engage with gambling in a responsible fashion and accepts no liability for any harm or detriment. Gambling Commission criticised as weak for failing to repeal licence of betting firm which failed to prevent money laundering.