After numerous attempts and notifications for casino to provide us with more. complaint opened for further unspecified period of time. . complaint opened for further unspecified period of time. After numerous attempts and notifications for casino to provide us with more. Well there are a lot of scam accusations against them that i think it is unlikely that you will ever get a refund on your part. Well there are a lot of scam accusations against them that i think it is unlikely that you will ever get a refund on your part.