Replied to 63% of negative reviews. . For more information about casino or if you need support, please visit our help. e. The player from Brazil has tried to redeem advertised bonus without being successful. We have reviewed your account. Go to the poker playing. During my play in Live Dealer Casino, I have found an incorrect bankroll calculation for sum of EUR within about an hour of my play. your computer shuts down whilst logged into casino. It appears that you registered with a false name, a complete mismatch to your actual name, and is this is the cause for the. Fraudulent Payments: If we reasonably believe that a fraudulent payment is being made or received, or any other fraudulent activity has been undertaken, we may. Write a review. The player from Italy has experienced account blocking and despite multiple attempts to communicate with the casino, receives no response. This can occur if the software was previously exited incorrectly, i. Company activitySee all. Claimed profile. The regulator becomes aware of the complaint, the casino would NOT want to. Replies to negative reviews in < 24 hours. I'll try to explain it all, I know it sounds ironic but it's kinda messed up. Player's complaint has been resolved successfully. Dear forum, I have a huge issue with casino right now. Here you can find a short list of our most frequently asked questions. This is your best shot to resolve this quickly for several reasons.